GDPR Privacy Policy | Future Energy

Future Energy Privacy Policy

Effective Date: 14th January 2025

Introduction

Future Energy (“we,” “us,” “our”) is committed to protecting the privacy and security of our customers, partners, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

Future Energy is the data controller for the information we collect and process. Our registered business address is 45 Bartholomew St, Newbury, Berkshire, RG14 5QA, and you can contact us via email at info@future-energy.uk or phone at 07770531654.

2. Information We Collect

We collect and process personal data necessary to provide our services. This includes:

Contact Information: Name, email address, phone number, and address.
Payment Information: Billing details and payment method information.
Technical Data: IP address, browser type, operating system, and other device information.
Service Data: Information related to your interactions with us, including details about the services or products you’ve purchased.

3. How We Collect Your Information

We collect personal data through:

Online forms on our website or social media platforms.
Phone calls, emails, or in-person meetings.
Cookies and tracking technologies when you use our website.
Third-party sources with your consent, such as referral programs.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual Necessity: To provide the services or products you’ve requested.
Legitimate Interests: To improve our services, maintain security, and market our business.
Consent: Where you have explicitly agreed, such as subscribing to our newsletter.
Legal Obligation: To comply with applicable laws and regulations.

5. How We Use Your Information

We use personal data for the following purposes:

To deliver our services, such as solar installations and EV charging solutions.
To process payments and manage billing.
To respond to inquiries and provide customer support.
To improve our website, services, and customer experience.
To send promotional emails and newsletters (with your consent).
To comply with legal and regulatory requirements.

6. Sharing Your Information

We may share your data with:

Service Providers: Third parties who assist with payment processing, IT services, or marketing.
Legal Authorities: If required to comply with legal obligations.
Business Partners: For joint promotions, with your consent.
Third Parties: When necessary to deliver the service you requested, such as subcontractors.

We ensure all third parties adhere to strict data protection standards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Once retention is no longer required, your data will be securely deleted or anonymised.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request the deletion of your data.
Restriction: Limit the processing of your data.
Data Portability: Receive your data in a structured, commonly used format.
Objection: Object to data processing for direct marketing or other purposes.
Withdraw Consent: Revoke consent at any time where processing is based on your consent.

To exercise any of these rights, contact us at info@future-energy.uk. We will respond within one month.

9. Security Measures

We implement robust technical and organisational measures to protect your personal data, including:

Encryption of sensitive data.
Secure servers and firewalls.
Regular staff training on data protection.
Strict access controls.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse website traffic. For more information, please review our Cookie Policy.

11. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).

12. Complaints

If you believe your data protection rights have been violated, you can contact us at info@future-energy.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws or our practices. The latest version will always be available on our website.

14. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:

Email: info@future-energy.uk
Phone: 07770531654